Delivery & Returns
From the studio to your wall
Every piece of art on our site is individually made-to-order. We don’t hold pre-printed stock — your print is created fresh and inspected for quality before it leaves the studio.
Production & processing time
Creation window: please allow 3–5 working days for us to print, cure, and carefully package your artwork before it is handed over to the courier.
Notification: you will receive a shipping confirmation email containing your tracking information as soon as your order leaves our studio.
Shipping & delivery
We partner with UPS to ensure your artwork is transported safely and efficiently.
Delivery times: once dispatched via UPS, delivery within the UK typically takes 1–2 working days.
Tracking your order: your shipping email will include a UPS tracking link so you can monitor your delivery or manage your drop-off preferences.
Secure packaging: we use tailored packaging based on your order type to ensure it arrives flawlessly.
- Unframed prints — smaller prints are shipped flat in rigid, bend-proof cardboard mailers, while larger prints are carefully rolled in heavy-duty, impact-resistant tubes.
- Framed prints — all framed artwork is securely wrapped and appropriately boxed by hand using protective, impact-absorbing materials built to withstand transit.
Cancellations & returns
Cancellations: because we start making your piece quickly, cancellations are only possible within 2 hours of ordering. After that, production has begun and the order can’t be cancelled — so please carefully review your print size, framing choices, and delivery address before completing your purchase at checkout.
Changed your mind? If a piece isn’t right for your space, you can return it within 14 days of delivery for a full refund. It must come back unused and in its original packaging, and return postage is at your own cost (the original delivery charge isn’t refunded).
Once your return reaches us and passes a quick check, we’ll refund your original payment method within 10 business days.
Damaged, faulty, or incorrect orders
We want you to love your art. While we pack every order with extreme care, transit accidents can occasionally happen. If your print arrives damaged, defective, or isn’t what you ordered, we will replace it entirely at our expense — damaged or incorrect items are replaced rather than refunded.
How to report: please contact us via our contact page within 14 days of delivery.
What to include: please provide your order number and attach clear photographs showing both the damaged print or frame and the condition of the outer UPS packaging.
Resolution: once we review the photos, we will fast-track a brand-new replacement to you. Please do not return damaged items to us unless explicitly requested.
Still have questions?
Check the FAQ for quick answers, or drop Hugo a line — he answers every message himself, usually within one working day.